A good report gets a faster answer. Before you write, please collect:
- The app version. In Nitora IPTV, Settings › About.
- Your TV. The model, and the webOS version (how to check).
- What happened. What you selected, what you expected, and the exact message on screen. If the message shows your server’s address, write “my server” instead. Please don’t send photos of screens that show addresses or logins.
- Whether it’s one item or everything. One channel or film, one category, or every stream.
About the activity log
Settings › About also shows a recent activity log. Please don’t photograph or send it. In current versions it can still contain parts of stream addresses, and some providers put your login inside those addresses. A fix is in an upcoming version. The details in the list above are enough for us to start.
Never send
- your IPTV username or password;
- your full server address or playlist link;
- screenshots of screens where these are typed.
We never need them to help, and we’ll never ask for them.
Where to send it
See the Contact page.
Problems with your service itself
Expired accounts, missing channels, wrong channel names and streams that are offline at the source are questions for your IPTV provider. Nitora IPTV can’t see or change anything on their side.